DEPOSIT

When reaching out to us for a custom order we have a deposit payment required to maintain a booking. Which the amount is $100.00 and is apart of your total amount owing.

The deposit is non-refundable

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PAYMENTS

Once the deposit has been paid it is a non-refundable amount. Any further payments that have been made are refundable if; (THIS DOES NOT INCLUDE DEPOSIT)

- You have booked in and decide to cancel your order 9 months before the date of your wedding

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Once the 9 month period has passed or we have notified you that we have ordered your flowers or have begun creating your florals, any further payments made are classified as non-refundable.

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If any significant changes to your design require us to order in new flowers additional charges will be arranged with you prior to this taking place.

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CREATING YOUR FLORALS

When working on your beautiful custom orders we will create a rough style, which is to understand what works for you and will be shown through many photos and can be changed within the design scope.

 

Once you have verified the rough style no changes can be made, a completed design will be made accordingly. After the bouquets are made and finalised no changes can be made.

NO REFUND 

But if changes are necessary an additional cost will be discussed with you.

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( ONCE THE ORDER HAS BEEN STARTED/COMPLETED THERE IS NO REFUND FOR CHANGE OF MIND )

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We understand we are only working via photos, to you this may not give you the full appreciation or the full look. This is how we work and if you are not satisfied with this range of work please find a florist that suits your scope of work.